Originally Posted by
CocktailLounge
kind of related to the OP's Q , just finished TP run to HNL using BA1, which was excellent BTW - on way back PHX-JFK was cancelled just as we were about to board.....so top tip (main point of this post) is to have a range of re-route options in mind to suggest to the agents, makes it very quick for them to look at the re-book rather than "coming up" with ideas....we managed to get back via LAX on AA's 777-300, a very very good product.
I wonder if we were on the same fight last Sunday?
In this situation you NEED Expertflyer to see what is available. We ended up pushing back a day and connecting in Y from PHX to LAX for an overnnight then on to LCY. My snowboards made the return trip a week later.
The US staff at PHX were a long way behind the Lounge AAngels in resolving issues like this.