Originally Posted by
file51
If you want all the mod cons and have the latest in gadgets, maybe the PH New York is more up your alley. Personally I feel the PH Melbourne has the right mix of old and new, and if you don't like something, or it isn't working out for you, say something then and there.
Oh my.
A/C wouldn't cool the bedroom: "It's working fine, sir."
WiFi requiring sitting on the floor by the door to get a signal: "Yeah, I'm very sorry, we hear that a lot. It's a vendor that provides it and there is nothing we can do."
Sitting at breakfast with zero service in a mostly empty restaurant and having to say to the manager, "Excuse me, do we have a server?"
Just examples, but I promise, no shortage of making the point, "then and there."
The best Park Hyatt hotels in the world just don't react this way to a guest's issues. Whether a first-time guest or a regular. Really. They don't.