So there were two of you? Were you using an Amex companion cert? Passengers who are flying on Amex companion cert tickets are not upgrade eligible.
I'm aware of what is able to be upgraded. they were V fares.
Again, the post is not about us not being upgraded to F. That's entirely separate issue I'm waiting to hear back about from DL. The issue/question is the timing of processing the upgrades and leaving other elites out of luck with respect to being able to improve their elite-eligible seat. I was under the impression that these should be processed before boarding actually takes place. At least that's what my experience has always been.