AUH-JFK flight was overbooked and I was denied boarding. I was handed a $300 voucher. Etihad seems not to have any published information or T&C as to how these vouchers are supposed to work. Calling Abu Dhabi and New York offices resulted in contrasting responses and Etihad's facebook team is incredibly useless.
What I would like to know about this voucher is whether it can be used:
- online?
- over the phone?
- for upgrades (online, over the phone, and at the airport on the day of travel)?
- for excess baggage fees?
- for change fees?
- with any of the Etihad's partner airlines?
- for a family or friend?
- for on-board duty free shopping?