Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
Can you call MR and get them to make an award reservation for you or is your account completely shutdown?
I would suggest calling MR back and escalating the issue. Given there have been a few threads (on various hotel forums) where accounts have been "hacked", you might want to verify that that isn't your issue.