Originally Posted by Julian Brennan

Did you guys check the available balance on the website? We had this problem a while back and it turned out there were fraudulent charges on the card. $100 from GAP and according to this forum this happens quite frequently. No wonder it didn't go through at WM with $500 as there was $100 already blocked. Fortunately the pending charge never posted and the full balance was available ~1 week later. At the time I was able to use this card for my Redbird running it as credit. Since then we never change the preset PIN anymore. It seems like this PIN resetting via automated phone call is a hit or miss. Using the preset PIN ever since and never had a problem again...