Originally Posted by
nmoe
I have been DM'ing Hertz since Monday and they just don't respond to my messages.
I've called about 5 times since January, every time I call and they find the promo they tell me they will update my status.
In February they sent me an email I no longer had Gold 5 Star status - I was happy, thinking the President's Club finally came through. NOPE!! They bumped me down to Gold.
I called again today, got bounced around - no one knows about the promotion/status match nor can find it. Last guy I was transfered to but me on hold to get some more info and then after almost 10 minutes the line went dead.
I emailed everyone again and referenced all the info in this post, promo code, the promo link, etc. Thank You Droidcore.
Have yet to get a response, and have never recieved an email response to any of my previous emails.
I don't have twitter and find it ridiculous that this "benefit" is SO difficult, for everyone - as it appears from this thread.
I'm giving them until tomorrow to respond, then will just give up and cancel my future rentals and go back to Avis, which is a disappointment as I like the Hertz reward program better and the 25% bonus points would've been nice.