Originally Posted by
QueenOfCoach
I'd be interested in hearing the responses from the other employees at his company. You know - those who have been flying AA, pretty much happy with the service, collecting Aadvantage miles, working for elite status. Suddenly because the boss doesn't get an upgrade due to his own failure to get to the gate on time, all that is swept away. The employees all have to start new with another airline (one that similarly might deny an upgrade due to someone's own failure to get to the gate on time), 0 miles balance, no elite status.
The travel decision maker doesn't have to be the boss/C-level manager of a company, does it? The road warriors at this company may not even report to OP.