FlyerTalk Forums - View Single Post - Problem reaching a CX phone reservations agent
Old Mar 2, 2015 | 7:19 am
  #12  
sscywong
 
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
Originally Posted by alphaod
I noticed they changed their telephone prompt system. It's a different voice now and I'm now asked to enter my MPO number at the end of entering my choices in the prompts instead of right at the beginning.

Also it says I've been prioritized (I guess being DM), the hold times seem just as long, so I guess I kind of feel bad for the rest if this is how ridiculously long my hold is.
No, based on my own experience I don't think DM is prioritized in the general hotline (last time I rang at 2305 and got connected at 2350)
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