FlyerTalk Forums - View Single Post - Staff On Facebook and not servicing the cabin
Old Mar 2, 2015, 5:49 am
  #11  
GB
 
Join Date: Sep 1999
Programs: AA EXP, SPG PLT, Hyatt DIA, Hilton GLD
Posts: 974
Sorry, but the OP's comment on the FA's actions were valid, regardless of the meal service comment. AA's service in the last 18-24 months continues to decline, become more casual and less professional and shows lack of leadership and consistency from AA management.
I was on a flight this week in FC with meal service and the flight attendant literally did not speak, did not make any eye contact with the customers and missed about 25% of the service items. I fly AA almost every week and notice just an overall lack of professionalism and pride in the jobs of the FA's. I'm not looking for a CX experience, but just a simple, consistent execution of what they are supposed to be doing. It's really not that difficult.
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