Staff On Facebook and not servicing the cabin
Mar 1, 2015, 8:58 pm
#1
Original Poster
Join Date: Jun 2002
Location: YYZ
Posts: 954
Staff On Facebook and not servicing the cabin
Hey AA - I am a OWE and your service on 1610 sucks right now. Paid bizo and your staff, two of them who should be tending to the cabin, have been on their cell phones face booking and what ever for the past 30 minutes. Currently sitting with glassware amassed. This is pathetic.
No meal on a near three hour flight?
You lost my business.
No meal on a near three hour flight?
You lost my business.
Last edited by yyz-kin; Mar 1, 2015 at 9:00 pm Reason: Spelling
Mar 1, 2015, 9:08 pm
#2
Join Date: Oct 2011
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Post of the day.
Mar 1, 2015, 9:10 pm
#3
Join Date: Dec 2008
Location: Dallas, TX
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Hey AA - I am a OWE and your service on 1610 sucks right now. Paid bizo and your staff, two of them who should be tending to the cabin, have been on their cell phones face booking and what ever for the past 30 minutes. Currently sitting with glassware amassed. This is pathetic.
No meal on a near three hour flight?
You lost my business.
No meal on a near three hour flight?
You lost my business.
Mar 1, 2015, 9:18 pm
#4
Suspended
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Off with their heads!
Mar 1, 2015, 9:27 pm
#5
Join Date: Nov 2005
Location: WAS
Posts: 1,626
AA has strict rules prohibiting personal wifi use in-flight. FAs should know better
Mar 1, 2015, 9:41 pm
#6
Join Date: Jan 2006
Location: lax
Posts: 3,886
Was there a meal service scheduled, and you didn't get it? or are you mad at the FAs because they didn't serve you a meal? Please clarify before we crucify
Mar 1, 2015, 11:26 pm
#7
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AA1610 - MIA-YYZ, Sch 8:20pm.
http://flightaware.com/live/flight/A...110Z/KMIA/CYYZ
It's showing on E/F as a "Refreshment" service.
http://flightaware.com/live/flight/A...110Z/KMIA/CYYZ
It's showing on E/F as a "Refreshment" service.
Mar 1, 2015, 11:43 pm
#8
Join Date: Aug 2010
Location: LAX
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Staff On Facebook and not servicing the cabin
Goodbye Cruel Airline.
Mar 2, 2015, 2:06 am
#9
Join Date: Feb 2004
Location: San Jose, CA, USA
Posts: 546
Good to see the FT tradition of ignoring the issue and ridiculing the poster is alive and well.
Mar 2, 2015, 3:25 am
#10
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Mar 2, 2015, 5:49 am
#11
Join Date: Sep 1999
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Sorry, but the OP's comment on the FA's actions were valid, regardless of the meal service comment. AA's service in the last 18-24 months continues to decline, become more casual and less professional and shows lack of leadership and consistency from AA management.
I was on a flight this week in FC with meal service and the flight attendant literally did not speak, did not make any eye contact with the customers and missed about 25% of the service items. I fly AA almost every week and notice just an overall lack of professionalism and pride in the jobs of the FA's. I'm not looking for a CX experience, but just a simple, consistent execution of what they are supposed to be doing. It's really not that difficult.
I was on a flight this week in FC with meal service and the flight attendant literally did not speak, did not make any eye contact with the customers and missed about 25% of the service items. I fly AA almost every week and notice just an overall lack of professionalism and pride in the jobs of the FA's. I'm not looking for a CX experience, but just a simple, consistent execution of what they are supposed to be doing. It's really not that difficult.
Mar 2, 2015, 6:58 am
#12
Join Date: Feb 2004
Location: San Jose, CA, USA
Posts: 546
The OP's comments resonated with me too, I was on the LAX to LHR flight in F just this past week and I have to say I thought the FA's in the F cabin really did just phone it in. This is supposed to be one of AA's flagship routes, and I've had way better service on domestic F.
Mar 2, 2015, 7:02 am
#13
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I would have taking pics, posted them to facebook/twitter and sent them to AA.
Mar 2, 2015, 8:44 am
#14
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But can the OP be sure that the FAs were "face booking or whatever" on their personal mobile devices OR were they using the AA provided equipment - Samsung I think - for official business.
I can imagine that everyone's flight schedules were totally screwy yesterday b/c of the weather AND that there was a need to keep up w/potential delays/misconnects, etc..
Mar 2, 2015, 9:31 am
#15
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