Originally Posted by
glostik
Considering that I made it very clear to the check-in agent about my disability and if the GA has proper training she would know that if one person is on the upgrade list on the same PNR as other guests, its because it was a specifically requested. You cannot upgrade one person on multi person PNR without speaking to an agent in person.
Did you seriously expect the check-in agent to call the gate agent and advise her about your injury so that she would wait for you? If so, that's not a realistic expectation.
<redacted> If you are not at the gate when you are called, you can lose not only your upgrade but even your seat. The GAs are under tremendous pressure to get flights out on time and they can't wait around for people. That's reality.
You came here to ask for opinions; you got them (and they are pretty unanimous). Sorry you don't like the answers.