FlyerTalk Forums - View Single Post - The Definitive B/E on JFK-LAX route did not have lie flat seats as advertised thread
Old Feb 22, 2015, 10:30 am
  #2  
cfabar1
 
Join Date: Mar 2011
Programs: Delta Skymiles
Posts: 1,982
Is there anything that guarantees lie flats? If not I think you could call and complain and they will probably give you a large amount of sky miles but probably not an SWU or whatever they are called now.

I would make very clear to delta you called and were assured of lie flat seating. However they can always say unexpected circumstances led to the change.
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