Erin,
I'd like to suggest that corporate send out in some fashion some re-training materials, per my post just now:
Originally Posted by
cblaisd
And it is oh-so-tiresome (and sometimes I think not worth the 250 points) to try to educate Hilton hotels' staffers on putting the bonus car in my folio. The night clerk had no clue whatsoever what I was talking about (par for the course) but then managed to inadvertently change my stay from points-and-points to points-and-miles.
When I attempted to fix with the morning clerk, he said "We've got your airline miles here for your stay." I said "No, I want points-and-points." He looked puzzled and said, "Why should you get double points?" Another clerk came over and said "You have points-and-miles in your Diamond profile." Which I do NOT.
Sigh.
The lack of any clue about the bonus car rental extra points option is endemic (I would say 95% of my stays at any of the brands).