FlyerTalk Forums - View Single Post - DL extends offer to give 2,500 SM if bags are not delivered within 20 min. to baggage
Old Feb 19, 2015, 5:41 pm
  #74  
kop84
 
Join Date: Apr 2011
Posts: 3,394
Originally Posted by StayingHomeIsBetter
LOL... 21 minutes and you get miles. 21 hours and nada.



If they can perform well thru March 31, why can't they do so indefinitely? Why are they not willing to put something at stake permanently?

There is a difference between short term marketing spin and long term commitment to better customer service.
It could also be they want a time limit to see how many miles they give out and see if they need to adjust up or down, or if its just not as feasible for a much larger network carrier than AS with their much more limited route structure.

I know international bags don't qualify, but they still take time for the employees the do the domestic bags (just trying to head off the inevitable argument)
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