FlyerTalk Forums - View Single Post - DL extends offer to give 2,500 SM if bags are not delivered within 20 min. to baggage
Thread: DL extends offer to give 2,500 SM if bags are not delivered within 20 min. to baggage
View Single Post
Old Feb 19, 2015, 5:11 pm
  #72  
SJC ORD LDR
 
Join Date: Aug 2006
Location: SJC
Programs: DL PM MM, Marriott Titanium
Posts: 3,276
Originally Posted by StayingHomeIsBetter
If they can perform well thru March 31, why can't they do so indefinitely? Why are they not willing to put something at stake permanently?

There is a difference between short term marketing spin and long term commitment to better customer service.
I think it's a data collection excercise. They want to know how good/bad they are at getting bags out. Some stations like the hubs and SFO are actually pretty good. Some, like SJC just stink.

I know I've complained when the Priority Bags don't come out first or it takes 30+ minutes to get a bag, but I also look at it as a rewards system (DL messes up and I collect more miles).
SJC ORD LDR is offline  
Reply