Originally Posted by
ashill
...ntee/index.jsp"]Fine print[/URL]: "lost, mishandled, and damaged bags are excluded". The 26 hour delay probably counts as a lost or mishandled bag, so haha, no claim for you, says Delta!
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LOL... 21 minutes and you get miles. 21 hours and nada.
Originally Posted by
RacingJunkie
Through March 31st, then it will go back to the old ways.
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If they can perform well thru March 31, why can't they do so indefinitely? Why are they not willing to put something at stake permanently?
There is a difference between short term marketing spin and long term commitment to better customer service.
