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Thread: Help with escalating complaint on Delta
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Old Feb 19, 2015 | 10:18 am
  #12  
TTT
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Originally Posted by Momoskrilla
Hello.

Can someone point me in the right direction of complain escalation as well?

Delta have now ignored me after promising an immediate response. This was 8 days ago they said they would reply rapidly.

I have emailed asking for an update but got nothing.

Delta assist on Twitter has just said to start my complaint again which I did but 3 days on and not a response.

All I want to know is the status of my complaint and reimbursement claim for the clothes I had to buy when my bags were lost for a few days.

Please and thanks.
What type of complaint are you filing? Is it something the DOT handles? If so, a DOT complaint usually yields a fast response.
Here is the web form for submitting a complaint:
http://www.dot.gov/airconsumer/file-consumer-complaint

BTW - welcome to FT!
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