Originally Posted by
vip66
Update:
I reiterated my request to DL again, got their final reply: "Respectfully, we are unable to offer the compensation you've requested as it's been determined by Air France's Legal team that EU compensation isn't due with regards to the delay of Delta Flight 49 to New York JFK on XX, 2015."
I am entirely unsure what AF legal team has to do with DL (except maybe that ours was a KL stock ticket, but operated by DL?)
Appears I now have to pursue this in courts?
My observation is DL doesn't pay EU261 comp to Americans in most cases. In my opinion they are in the wrong but I would speculate some lawyer figures that it's pretty unlikely for an American to file a court case in the EU.
Some people file complaints with the regulating Airport Authority for the country. You might be able to make a complaint in English with NL authorities. I've seen in the forums where some folks have used EU based law firms that specialize in EU261 cases. It's really a matter of how much your time is worth.