Loved today's post

"I kind of take the opposite approach — I know exactly what the rules are, and I’ll be persistent as hell when it comes to making sure the rules are followed...

But under normal circumstances I can’t for the life of me bring myself to ask for something I’m not entitled to. And perhaps this is an area where ignorance is bliss. When you know exactly what you are and aren’t entitled to, it’s much tougher to just “fake dumb.”

Always follow the rules... Interested to see how the e-cert trick was allowed per the rules of united