Originally Posted by buckeyefanflyer

Last year I had cancelled a AA flight and after taking the $200 fee AA sends a travel voucher in the mail for the balance. Can't use on line must call in but if you do not book in advance can't even do that must go to a AA ticket counter.
AA had a good fare for my return from FLL for today, I left Saturday on WN. The found the flights I wanted which were US airways flights via CLT. I went to the AA ticket Saturday morning and gave the agent the flights I wanted to book using the voucher but 2 of the agents I saw said since they were US Airways flights I would have to go to them to book it. I did not think that was correct since the fares and flights were priced on the AA site and all US Airways flights FLL-CLE on their site were priced more then $300.00 more.
Both counters were jammed so I gave up and just booked the flight on line on the AA site and paid for the ticket.