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FlyerTalk Forums Thread Wiki: Transportation Voucher / vouchers / "MCO" FAQ and master thread (consolidated)
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Transportation Vouchers

Link
to aa.com Transportation Vouchers and FAQ page

Link to aa.com eVoucher page

General Information

Transportation vouchers issued by American Airlines or American Eagle® are valid for travel on American Airlines, American Eagle, US Airways and American Airlines codeshare flights (AA*).

These vouchers are also valid for travel on oneworld® itineraries (including oneworld affiliates that must be booked as a codeshare flight marketed by a oneworld carrier) where American Airlines or American Airlines codeshare flights (AA*) is the international carrier.

Note: For oneworld itineraries, international flights are defined as transatlantic, transpacific and flights to and from South America. Flights to and from Alaska, Canada, Mexico, Caribbean, or Central America are not included.

Travel agents may accept American Airlines vouchers (042/043) for full or partial payment for a ticket as an "exchange" document/ticket. If the voucher is less than the ticket the additional monies are collected. If the voucher exceeds the ticket cost an MCO will be issued for the difference as a residual indicating non-refundable and for American Airlines transportation only. Valid one year from date of issue ((you must encumber the voucher before one year has expired since issuance*). There is no change fee/ASC associated with using a voucher.
Updated 18 Feb 2015.)

* note inserted by FT member
The original post, provided by onetime member IceTrojan, has been placed here so members can edit and update as necessary. Information below has not necessarily been updated; be aware.

How do vouchers work on AA?
They are treated just like cash towards valid purchases.
What can I use the vouchers on?
  • Airfare on American Airlines/Eagle/Connection/US Airways, codeshares, and oneworld itineraries where AA is the international/"governing" carrier.
  • 500-mile domestic upgrade stickers (at the airport only).
  • Co-payments for upgrades or reduced mileage awards.
  • Excess baggage fees.
  • Special handling fees (e.g., checked pets), with a traveling passenger (i.e., not cargo).
  • Change fees, provided an additional collection of the fare is also being made.

There are special considerations if you are located in the following countries:
  • In the UK, Belgium, Germany and France, vouchers are accepted for Net fares.
  • In Switzerland, vouchers are accepted on Q and L class Net fares only.
  • In Ireland, vouchers are accepted in Q, O and L class Net fares only.
Can I use the vouchers for ANYTHING else?
No.
Really?
Yes, really.
Are there restrictions on purchasing airfare?
Unlike other airlines that place restrictions on certain fares/dates/times/routes, AA vouchers are just like cash, so you can use them to buy all fares that are available for purchase.
How long do I have to use the vouchers?
One (1) year from date of issuance.
What if I lose a voucher?
Sorry, you're out of luck. Treat your vouchers like cash.
Can I use the vouchers to buy tickets for someone else?
While vouchers are non-transferable, you may buy a ticket in someone else's name, so long as you are the one presenting the voucher (either by phone or personally at a ticket counter/office). If someone else presents the voucher, the ticket MUST be issued in the name of that on the voucher.
Is there a fee for using the vouchers?
As of April 2007, there appears to have been a policy change, so ticketing with vouchers by phone is no longer subject to the $20 fee.

It appears that ticketing at an airport ticket office is still subject to a charge of $30, unless you are EXP.

Note that if you are EXP, these "booking" fees are waived (and any AAgent that tells you otherwise is wrong). (thanks SquareDanceGuy)
What happens to the taxes?
This depends on the type of voucher. The following voucher codes are exempt from some of the taxes:
  • DI, DV (Voluntary Bump), BC, BD, CE, DB, DG, DV, IT, PS (Customer Service), CC, CI
Basically, if you use these vouchers to pay for the whole cost of your fare, you will lower the overall costs as some of the taxes do not apply. (thanks uncle wiggly) If you make a partial payment with vouchers, then the associated taxes will likewise be reduced by the same proportional amount. (thanks marshall)

OU is the only voucher taxable, as it's issued against the unused portion of a ticket that has been exchanged (amongst other things). (thanks hillrider)
What if the value of my vouchers exceed the value of my fare? Do I lose it? (thanks ffay005)
Unlike other airlines, you do NOT lose the residual value of your vouchers. If the residual value is more than $5, AA will mail you another voucher back as change, and this voucher is valid for one (1) year after its issuance. (thanks whynotfly)
How many vouchers can I use at one time?
According to the AAgent (who was very helpful), NINE (9) was the maximum number of vouchers accepted by her system.
I bought AA tickets from a 3rd party (e.g., travel agent, internet travel site, Priceline/Hotwire). Can I use the vouchers retroactively?
No.
How long does it take to process the vouchers?
After they receive the vouchers, AA will process them within 1-3 days, so it's really dependent on how long it takes the mail to arrive to Florida. It is recommended that if you need to ticket within 2 weeks that you go directly to an Airport Ticket Office, who can process your vouchers immediately.
How do I apply vouchers to a reservation I have on hold on AA.com?
1) Call Web Services at 1-800-222-2377 or 1-918-832-1384 (6:00 a.m. - 2:00 a.m. CT, 7 days a week). In the UK, call 08-45-601-0619, 8:30 a.m. - 5:00 p.m. UK time, Monday-Friday.
2) Give them the PNR and tell them you would like to apply vouchers.
3) They will give you instructions on how to send the vouchers in.
4) Pay any balance with a credit card.
What's the address where I send my vouchers to?
[@AmericanAir on Twitter] New address for US pax as of Oct 2013 (be sure to confirm with AA):
American Airlines
6570 Caroline Street Suite B
Department 109
Milton, Florida 32570-4778

See the wiki for addresses for pax outside the US.

On the envelope under the return address, write:
<Last Name>
<First Flight No>
<Date of first flight, in DD Mon format (e.g., 01 Jan)>

What if I entered a Business ExtrAA number?
You will have to contact Business ExtrAA to apply the vouchers. Their number is 1-800-433-1790, and they are available 5:00 a.m. - 12:00 midnight (CT) 7 days a week.
What if I live outside the United States and I want to use vouchers? (thanks ffay005)
For residents of the UK or Europe, the best bet would probably to call the UK Web Services desk (0845 601 0619, 8:30 a.m. - 5:00 p.m. GMT, Monday-Friday). Otherwise, you can call your local reservations number (since you will likely have to pay the fee anyway), or visit your local Airport Ticket Office.

In all likelihood, you will be asked to mail your vouchers to Florida, so if time is of the essence you should consider going directly to an ATO, who can process it immediately.
-----------------------------------------------------------------------------------------
MODERATOR'S NOTE

See also: Wiki: Vouchers

Older posts from this thread can be read in: ARCHIVE: Transportation Voucher / vouchers / "MCO" FAQ and master thread (consol.)

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Old Dec 15, 13, 11:50 pm   #1
 
Join Date: Dec 2013
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Just wanted to share my experience using an American Airlines paper voucher that I received for a voluntary bump (code DV), especially the struggle in getting taxes removed. I put a reservation on hold through the AA website and went to the airport yesterday morning to pay at the ticket desk using the voucher. The voucher was for $500 and the ticket total was about $531. I informed the agent that the voucher was tax exempt, and I used my phone to show the part on AA.com where it says "Transportation vouchers are tax exempt. Exception- vouchers with code OU are taxable." The base fare of the flight was about $461, and I used this site to tell her that US (domestic flight) ZP, and AY do not apply. She told me I was wrong and that only the $35 booking fee was waived, but I still had to pay taxes and thus owed $31. I then told her that the confusion regarding the taxes was apparently so common that there were internet sites created to assist travelers in explaining to agents that the voucher is tax exempt, and that if she called the tariff desk they might be able to finish the process. She again told me I was wrong, that I was not tax exempt, that I had to pay taxes, and that she was not going to call the tariff desk for something she already knew. That was a response I was not expecting. So, I used my debit card and paid the $31.

At the flight gate I talked to the AA employee at the counter and explained the situation, asking him how I could go about getting a refund. He told me taxes applied to vouchers and the woman at the desk was right. I told him that my understanding was that taxes do not apply, but that AA agents commonly incorrectly believe they do. Apparently this is not a nice comment to say, because he kind of scowled at me and told me I would have to wait till my destination location and talk to a desk agent there.

So I arrive at my destination and wait in a rather long line to talk to an agent. I attempted to explain the situation and showed my receipts and the information on the AA website. She cut me off half way through and asked why I was tax exempt and where my tax exempt paperwork was. I told her that I personally was not tax exempt, but that the voucher was tax exempt. She told me that the website only meant the booking fee was waived (even though the website says taxes are waived) and that I was wrong. I asked if she could call the tariff desk, she said no. I asked if there was a supervisor I could speak to, she told me there were a lot of people waiting and she was not getting a supervisor to tell me what she already told me, that I have to pay taxes just like any other customer.

Okay...so 2 attempts and 0 results. This was turning into a lot of work to get my $31 back, but it was my money and multiple websites have confirmed that AA agents do not know their own AA policy on vouchers. So, I called the AA number and explained the situation to the agent on the phone and my experience with the desk agents. She was friendly and polite and put me on hold to talk to a supervisor. She came back on and said....It's Tax Exempt.....and I should not have been charged about $50 in taxes. I asked why the two desk agents I spoke to were both unaware of that policy and why they couldn't have just done what she did to get the answer (it was a rhetorical question as I would expect she had no idea who the desk agents were or why they acted the way they did). She apologized and after about 30 minutes on the phone told me the credit was processed and I'd be getting the remainder of the voucher, about $22, mailed to me.

In the end, I suppose it might just depend on who the Agent is that you talk to at the desk and whether they 1) know the correct rules regarding vouchers, and/or 2) if they don't know or are unsure are willing to ask a supervisor. I'm thinking the agents I spoke too either honestly believed that the vouchers were not exempt, or were not sure but did not want to go and ask another person. It seems odd that this issue hasn't been resolved with a simple memo to all employees RE: paper vouchers, or a modification on the computer program to prompt agents using paper vouchers that not all taxes apply and to do "x,y,z" to price and process the ticket correctly. But, it's not my airline, so I don't really have a say in what they do regarding their SOPs. For anyone else that reads this and uses a paper voucher, If you receive push back from the agent about the taxes I would recommend getting a supervisor or just paying it and calling AA to have them reimburse the charge. I don't like arguing with a customer service agent, especially if I'm confident I'm right and they aren't budging, and even more especially when there is a line of other people waiting and I need to get on a flight leaving soon.
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Old Jan 5, 14, 11:00 am   #2
 
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Thanks for sharing QuantumCatBox. The tax info will definitely come in handy once I use this $800 voucher I just got for volunteering on a recent flight.

On a related note, and because I couldn't find the answer in the sticky above, does anyone know if you can hold a reservation on aa.com and then have it ticketed using your paper voucher at a physical (city/non-airport) AA ticketing office?
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Old Jan 26, 14, 1:56 pm   #3
 
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Has anyone ever been questioned at the airport using a paper voucher in someones else name to book a ticket in your name?
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Old Jan 26, 14, 9:16 pm   #4
 
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Quote:
Originally Posted by yuel View Post
Has anyone ever been questioned at the airport using a paper voucher in someones else name to book a ticket in your name?
Nope never had a problem. Use my mom's vouchers frequently.
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Old Feb 4, 14, 6:08 pm   #5
 
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.....

Last edited by angatol; Mar 1, 15 at 5:15 am.
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Old Feb 9, 14, 4:57 pm   #6
 
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eVoucher Question

I am looking to use an eVoucher but can not figure out how to enter it on the AA website. I am given the option to pay with a credit card or paypal but not the voucher. Can anyone assist?

I am overseas at the moment. Could that be the reason?
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Old Feb 9, 14, 5:06 pm   #7
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As your question pertains to the pre-merger American Airlines, it is being moved to that forum, and merged into the existing, extensive thread. (Please read the wikipost at the top of this (and every page in this) thread.)

As noted in the Welcome to the New American Airlines Forum! PLEASE READ BEFORE POSTING, questions and information pertaining to the existing AA or US operations should go in those forums as it will be quite some time before the two entities operate as a single airline.

Your understanding is appreciated.

/Moderator
Quote:
Originally Posted by patriots12 View Post
I am looking to use an eVoucher but can not figure out how to enter it on the AA website. I am given the option to pay with a credit card or paypal but not the voucher. Can anyone assist?

I am overseas at the moment. Could that be the reason?
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Old Feb 10, 14, 4:20 pm   #8
 
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What a maddening process to use one of these things. Tried to use a voucher (from a cancelled ticket) to book a trip for fiancee and I, mailed it to FL as requested. A week later the itinerary still hadn't been ticketed. I call, agent says it may be another 2-3 weeks before they get to it. What? No thanks. I tell agent to ticket our itinerary without the voucher - I don't want to delay our upgrade requests any further. They try to charge me the phone booking fee too, thankfully I argued with them and got it waived, saying I would've never used the voucher if I knew it would take over a month to actually issue the ticket (and process our upgrade requests). Says the voucher (now unused) will be mailed back to me. We'll see about that. I'm going to just write it off at this point. AA sure goes out of their way to make it as hard to use these damn things as possible.
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Old Feb 10, 14, 7:04 pm   #9
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Quote:
Originally Posted by no1cub17 View Post
I tell agent to ticket our itinerary without the voucher - I don't want to delay our upgrade requests any further.
Unless your departure date is very close, it often takes weeks to ticket with a voucher mailed in. That's one reason they have you write the travel date on the corner of the envelope when you mail it in. When I have systemwides in play I make it a point to ticket at the airport, even if it means a drive in, versus handling by mail.
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Old Feb 11, 14, 8:47 am   #10
 
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Quote:
Originally Posted by tom911 View Post
Unless your departure date is very close, it often takes weeks to ticket with a voucher mailed in. That's one reason they have you write the travel date on the corner of the envelope when you mail it in. When I have systemwides in play I make it a point to ticket at the airport, even if it means a drive in, versus handling by mail.
Lesson learned for sure and in retrospect that's what I would've done - seeing that I live barely a 15 min drive from OKC. Just curious - now obviously I don't have the original voucher in hand since it's mailed in - but if I want to use it before it's mailed back to me (which is quite possible - assuming it ever gets mailed back to me in the first place) - how can I do it? I took a picture of it (didn't make a copy - but I can print out the picture which is basically the same thing as a copy). Would an airport agent accept that as proof?
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Old Feb 11, 14, 10:47 am   #11
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Those vouchers are like cash - they're not going to accept copies. Many an agent has told me to treat is just like cash as it won't be replaced if I lose it. JUst last night at SFO the counter agent attached my voucher to some other documents to send in.

If handling by mail, I usually scan mine before I send it in, so if it gets lost in the mail en route to Florida I have the details for them to provide a replacement.
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Old Feb 11, 14, 11:13 am   #12
 
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Quote:
Originally Posted by tom911 View Post
If handling by mail, I usually scan mine before I send it in, so if it gets lost in the mail en route to Florida I have the details for them to provide a replacement.
This is the BEST advice to take from this forum. I made a similar comment (post #680) a couple of years ago.

Quote:
Originally Posted by todd-r
Moral of the story. Keep a copy of everything you send in and when you are making your ticket rez ask the agent to put your voucher numbers in the PNR, just in case there are any issues that come up later on.
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Old Feb 11, 14, 9:20 pm   #13
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Quote:
Originally Posted by tom911 View Post
Unless your departure date is very close, it often takes weeks to ticket with a voucher mailed in. That's one reason they have you write the travel date on the corner of the envelope when you mail it in. When I have systemwides in play I make it a point to ticket at the airport, even if it means a drive in, versus handling by mail.
AC agents can ticket this for you. It's not handled too often by them, but usually at least one person knows how to do it.

Quote:
Originally Posted by no1cub17 View Post
Lesson learned for sure and in retrospect that's what I would've done - seeing that I live barely a 15 min drive from OKC. Just curious - now obviously I don't have the original voucher in hand since it's mailed in - but if I want to use it before it's mailed back to me (which is quite possible - assuming it ever gets mailed back to me in the first place) - how can I do it? I took a picture of it (didn't make a copy - but I can print out the picture which is basically the same thing as a copy). Would an airport agent accept that as proof?
You would need the voucher. The agent has to submit it when they use it for payment.
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Old Feb 12, 14, 5:11 pm   #14
 
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Hi AA FT Community,
Hoping for some help with AA Vouchers as I tried calling AA and wait time is > 2hour to get an agent. Long-time DL/NW elite here helping a friend with an AA issue. He has no status. Situation is that he had double-booked ticket last year resulting with one of the tickets being cancelled. He has the eticket # and PNR of the cancelled ticket, and was told it has positive value even after the cancellation fee. He was told he has one year to use the value. Now, he wants to use that value, but how does he apply it to a new reservation?
Thanks in advance for any insight.
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Old Feb 12, 14, 5:17 pm   #15
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Originally Posted by pleasantsn View Post
Now, he wants to use that value, but how does he apply it to a new reservation?
He can place a reservation on hold on the AA website, and then call AA providing the past ticket info so they can apply the credit to the new reservation. They might charge him a telephone booking fee even though there's no way to complete the process on the web site on your own.
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