Originally Posted by
Often1
First question before writing back is to ask you exactly how delayed the arrival was. The departure was 3:10 late and the arrival a "few minutes less". If that "few minutes" is 11 or more, there is no delay/cancellation compensation due as it is the arrival delay which matters. The departure delay would only matter for so-called "duty of care" which is likely not a big deal here, e.g. a snack voucher or somesuch.
DL will get to that, so you should.
It was 3:05 late on arrival, so more than 3h.
My original plan was to write again and specifically state that ruling. So I'll go that route and see what happens. Hopefully, they will not drag their feet another month+.