Originally Posted by
vip66
So I finally got a reply from Delta, after over a month. Here's their bogus claim, denying compensation:
"I certainly understand the inconvenience caused to you and your family when Delta Flight 49 on January 5, 2015 from Amsterdam was delayed due to mechanical reason. The delay constitutes “extraordinary circumstances”. We took all the reasonable measures we could under the circumstances and made every effort to offer you care and assistance. Regulation (EC) 261/2004 does not require compensation in this event. "
Sent me a $75 voucher. So now need to pursue this case through EC, I guess?
You could always write them back first, cite the recent court case, and tell them that if you don't get your EUR300 per head cash you'll be following up through the proper EU channels. They'll probably pay up, and if they don't, you know what to do. Don't accept a "voucher" which can only be used on DL and has all sorts of restrictions making them difficult to use.