FlyerTalk Forums - View Single Post - AA Citi card miles not transferred to AAdvantage accounts [Consolidated]
Old Feb 14, 2015 | 3:32 pm
  #364  
ChiefNWA
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Join Date: Jun 2009
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This is the conversation I just had with chat on Citi. I did dispute a transaction this statement, however, it was immediately resolved, or at least Citi told me they consider the dispute resolved. Even if this was the case, why wouldn't the statement say I earned the 54,427 but then not say reported to AA:0 Wouldn't that be how it would normally be handled?

MATTHEW: To whom it may concern, If you may at your convenience, please RE-report my miles for my Citi account ending in 3992 to American Airlines. American Airlines did NOT receive the miles reported on 02/12/15. Here is the last response I have received from American Airlines requesting Citi to RE-report the miles.
Spencer: Welcome to Citi Live Chat. We appreciate the opportunity to service you. How may I help you?
Spencer: I will check that for you, Matthew.
MATTHEW: Dear Mr. Doehring, Its our pleasure to assist our valued AAdvantage members. Thanks for contacting us here at AAdvantageŽ Customer Service. We currently show all active Citibank cards mentioned are appearing in your membership profile. Please contact Citi and request for them to re-report your miles to us for your Citi account ending in 3992 so that we may expedite these posting to your account. Thank you for giving me the opportunity to respond. We look forward to serving you in the future. Regards, Chloe B. AAdvantage Customer Service American Airlines Thank you very much I appreciate it.
Spencer: I have reviewed your account and I see that your next statement will be generated on 03/12/2015.

MATTHEW: My last statement (closing 2/12) showed 54,427 being reported to AA however.
Spencer: The AAl Miles you earn now will be updated on your next billing cycle.
MATTHEW: This is in regards to the AA miles earned last billing cycle (1/13-2/12) as those are the ones that haven't shown as updated with AA.
Spencer: I have reviewed your account and I see that for the miles you earn for the billing cycle ending (1/13 to 2/12) will be updated on 03/12/2015 statement.
MATTHEW: Why is that? The miles from my account opening date through 1/12 showed on AA's side 1/13? Why is there a one month delay in posting for this statement?
Spencer: Usually when you dispute any transaction it takes 60 days for the dispute to cleared and credited to the account.
Spencer: *I am sorry for the typo.
Spencer: Usually when a purchase is made during the current month we give time for the miles to be updated on your account.
Spencer: The reason being there are chances that you might submit a dispute in case of any unauthorized transaction. In that case the transaction won't make it to the account until the transaction is disputed and cleared to the account.
Spencer: That is the reason it takes one billing cycle for the miles to be updated on the account.
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