Originally Posted by
RogerD408
Unfortunately the safest way to do that is to book the room(s) without your MR number.
Non-starter. That's effectively saying "We don't want you to stay here, period."
Originally Posted by
Often1
Incorrect. You may reserve and pay for every room at every Marriott in the US (and worldwide, I suppose). But, you can't credit them all.
But I can. The points would post just fine. Marriott has always allowed this and, in some cases, encourages it via monthly rates that minimize check-in/check-out activity to the benefit of all parties. The problem is the stupid policy/audit process that punishes a behavior that they otherwise are perfectly fine with.
If they were
not okay with it, then I would never be able to earn points from two overlapping stays. In my hypothetical example, based on the way points post, my little 2-nighter in SF would cause my next month's settle-up at the Residence Inn to not post. (And that would cause a whole different angry thread on FT.
)
Originally Posted by
PointWeasel
jwlowry, that is truly unreal interaction with Marriott Rewards. Forget customer service, IMHO, what about common sense? There are some great reps in Utah at the call centre but wow there are some duds in that office.
Indeed. Common sense... The only thing about the OP and, in general, the 3-room limit on earnings is that I presume they seek to nudge people into the group planning function at the various hotels. That's potentially the only bone to pick that Marriott has with the OP. Not that I fully understand *why* that is, but I'm just trying to find a shred of logic here somewhere. (And they still shouldn't have handled it as horribly as they did.)
Originally Posted by
dilbertsdaddy
Sorry, I may be a bit slow, but I've read through this thread and I'm confused...
Did the OP not violate the T&C's (even unintentionally)?
How can MR be blamed for the co-worker's action/inaction?
If we are to assume that Marriott wants to strictly enforce this asinine policy, then their faults are:
(a) allowing the points to post to begin with
(b) the inept handling of the "audit" process
(c) basically accusing a frequent guest of being a fraudster
You could also add the fact that they knowingly allow multiple bookings for different hotels on the same night by the same guest in their reservations system, all of them while logged into the MR account and never any kind of warning that Marriott views this as fraud, or a warning that points may not post from one of the stays.