Originally Posted by
mizzou1
It is about 10 days after we first contacted Uber and then we sent two follow up emails in 5th and 8th days.
Uber doesn't have a known phone number, they even disabled the "Message" function in their facebook page, they don't have a chat option, their twitter team does not respond, and they don't respond to emails promptly, and so on ... Does it sound like a responsive business?
Well, 10 days isn't a couple in my book, but still I would give them a few more.
I haven't tried to contact them, but I'd say they aren't trying to be a responsive business?
I would give them to Friday and then let my CC-company and Uber hash it out. It doesn't take more time than that to solve a simple "did we give him a gift-card or not" which I'm assuming would be available digitally.