Originally Posted by
theddo
I'm certain somewhere at Uber there is a phone.
It's not sneaky or unresponsive, they have responded that they are investigating what happens. I would say maybe 2 weeks is adequate time to do that, which you haven't given them by far.
If they still haven't answered dispute the charge since you obviously didn't get what you paid for.
It is about 10 days after we first contacted Uber and then we sent two follow up emails in 5th and 8th days.
Uber doesn't have a known phone number, they even disabled the "Message" function in their facebook page, they don't have a chat option, their twitter team does not respond, and they don't respond to emails promptly, and so on ... Does it sound like a responsive business?