Originally Posted by mizzou1

That would be a resolution for this incident, but there are two other issues:
1) This was my first experience with Uber gift cards. I need to buy further Uber gift cards, but I don't want to deal with this hassle again. I have no idea whether this problem occurred because of a one time technical glitch? Or because of an issue with my account or my friend's account that needs to be fixed? or whatever ...
2) I feel Uber does not care about its customers at all. I am leaning toward not using them in future, if I have another viable alternative.