The other thing is the lack of empowerment to frontline employees. I was in a similar situation last week, although I'm not a 1k, the UC folks have no ability to make things happen anymore. I remember back in the days pre merger and often the club people could make things happen. In my situation UA took care of me, but that's after I vented here and wrote in to customer care. I also have not seen the preemptive emails with a little compensation anymore. It's not like most of us are out for the freebies, but more so just to know our business is appreciated.