Originally Posted by
stevekoe
I am in the same boat. I submitted a claim. They denied the claim. I immediately replied with the requested information and have now waited five days with no response. I went ahead and booked a second room at the property to prove that the rate was bookable, in addition to the screenshots that were requested.
Five days seems like an exceptionally long time to wait for a response that should come within 24 hours. My experience with Hilton Hhonors has been very good over the last few years, but this is souring me on our relationship to some extent.
My appeal has now hit day 4 with no response. Worse still, the prices have changed on my comparison websites, so even though I submitted screenshots I am fearing that I will be denied simply through no fault of my own. Erin, why should HH members have to pay the price for delays that are out of our control?