Compensation?
Hello
Not sure this is the right forum. I am new.
I did fly with SAS from Germany to London via Oslo. The flight to oslo arrived with 1 hour delay resulting in missing the connecting flight and being reschedule on a flight 10 hours later. I got a hotel room and food, but I thougt I was entitled to compensation of 400 euro according to the eu regulations. Sas replied to me saying that the delay was only of 1 hour on the first flight and that the delay is not to be calculated on the whole journey but on the actual delay of the flight, therefore it is less than 3 hours. It sounds odd to me but can anyone give me more information on this interpretion of the delay?
Thanks