Gold to Plat
I had 87K miles and only 7180 PDQ due to an AC transpac biz ticket. Was offered a buy up to Plat for $600 in the email. I called and pointed out that the buy up was more than I was short and that I did not get any credit for an $800 "EXTRASEAT" ticket I purchased. The agent checked with the powers that be and I was granted Plat.