Originally Posted by
msp_flyer
I just had my second bad experience in a row with trying to get a plane ticket with US Bank Flexperks. I've had this card for many years and can attest that this problem only started recently.
ORD-MSP-ORD ticket priced at $332 on United.com and Orbitz.com. Exact same flights at Flexperks site was $506. I called Flexperks agent and asked them to honor their promise not to upcharge for airline tickets. Agent said their is nothing they can do.
Same problem happened to me a few weeks ago so this is an ongoing issue of false advertising. Flexperks marketing materials claim they do not add fees at redemption yet their price is significantly higher than all other websites. Agent claimed that the $332 price could be a "special" and their system only has regular prices. I find that excuse to be BS.
Very disappointed in the program now.
I thought flexperks was good for the easy itineraries. But this is truly sad. The agents are hopeless. When I told an older lady that I can see these flights at $575, while the best she could find for me was $1300, she said "I recommend you redeem your points for statement credit and use those funds to book the flight you found".
Sadly the chance that you will get 2 CPM value out of flexperks points is very rare. The cancellation policy is horrible. I have cancelled a ticket directly with united. Let's see if I'm able to use those funds easily on another booking.
Let's take advantage of them as much as we can.