I just had my second bad experience in a row with trying to get a plane ticket with US Bank Flexperks. I've had this card for many years and can attest that this problem only started recently.

ORD-MSP-ORD ticket priced at $332 on United.com and Orbitz.com. Exact same flights at Flexperks site was $506. I called Flexperks agent and asked them to honor their promise not to upcharge for airline tickets. Agent said their is nothing they can do.

Same problem happened to me a few weeks ago so this is an ongoing issue of false advertising. Flexperks marketing materials claim they do not add fees at redemption yet their price is significantly higher than all other websites. Agent claimed that the $332 price could be a "special" and their system only has regular prices. I find that excuse to be BS.

Very disappointed in the program now.