Last year I switched ISP from MCI to Earthlink because I was tired of being switched everytime MCI completed a merger. Since I rely on my e-address in my e-commerce business, this was getting to be a big hassle. So, I saw a promo for 2,000 miles from HP and am trying to top it off for an award (don't live in AZ anymore)so I signed up online using the instructions on the promo flyer.

Well, never have received miles so I called HP and then Sprint. Sprint has no record of my signing up for the HP bonus, so I have been sitting here for months and months with no link to miles for my ISP account. When I asked how we could rectify the situation, I was told that I could register now, but not receive retro, even though I had the bills to prove it. He even went further to tell me that there was a 5,000 promo with NW.

I don't find any of this acceptable. Any help or suggestions?