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Thread: Contacting American Airlines Customer Relations & Complaint, Issues (master thread)
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Old Jan 24, 2015, 10:55 pm
  #12  
Carl
 
Join Date: Oct 1999
Location: Atlanta, GA
Programs: AA PLT, AS 75K, DL DM, HY Globalist, HH Diamond, MC/RZ/SW Platinum, AB/UA Silver, WN CP
Posts: 1,122
Originally Posted by SFO777
The work around is to submit another complaint via the web e-form and include the previous case number and copy of the email response you received. It's worked for me the couple of times I tried it.
That makes sense. Just a royal pain to fill out that whole form again with ticket number, record locator, flight info, on and on...
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