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Thread: Contacting American Airlines Customer Relations & Complaint, Issues (master thread)
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Old Jan 24, 2015, 10:02 pm
  #8  
Carl
 
Join Date: Oct 1999
Location: Atlanta, GA
Programs: AA PLT, AS 75K, DL DM, HY Globalist, HH Diamond, MC/RZ/SW Platinum, AB/UA Silver, WN CP
Posts: 1,122
Originally Posted by MrAndy1369
Are you serious about being unable to respond to their email? That makes no sense. I had no problem at all responding to both an AA and US CS email (separate, pre-merger issues).
If you reply, you receive a response notifying you that the email address is unmonitored; it directs you to the general contact page. I sent a screenshot of this nonsense to them on Twitter, and they confirmed I would have to start all over (and of course they can't help since somehow social is separate from customer service).
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