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Thread: Virgin vs qantas
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Old Jan 24, 2015 | 9:33 pm
  #14  
shillard
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Virgin, no contest.

I've simultaneously held Platinum status with both, so I'm reasonably qualified to comment. After more than a decade as a hard-core Qantas loyalist, today I take maybe 10% of my flights on Qantas/ DeathStar.

There is NO culture of Customer Service at Qantas. Individual staff members might have it, but the company does not. Virgin does - this difference is at the core of the disparity between the two airlines.

Qantas has lost the plot, with no prospect of recovering it anytime soon.
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