Originally Posted by
nurseromero
Our 2480 points of spend posted on our account after the statement closed. Hubby called to ask where the 50k rewards bonus was and the attendant said our jan 13 purchases didnt count this statement even though it closed on the 16th, and posted! She said it's going to be on the next statement. This makes no sense, the purchases done before the statement closed AND the spend has been awarded as points. Ever happen to anyone else? Can we keep calling until someone will award us our 50k points?!
I understand you are frustrated; however, it is well known and often repeated here that if the purchases that put one over the minimum spending requirement are made too close to the date on which the statement cuts, then the bonus points may not appear until the following statement closes.
Also, read the terms and conditions of your offer - I bet Chase has 6-8 weeks to provide the bonus points.
Stop calling. Just wait for your next statement to close. Lesson learned - don't cut things so close.