Originally Posted by rbwpi

Currently an IHG Platinum member. Stayed at the Palm Beach Airport HI for 2 nights on points.

On the second morning upon awakening found an invoice slipped under the door for $50.00 in accommodation charges. Discussed this overcharge with the manager at the front desk. He removed the charges but offered no apology or anything as a measure of goodwill. I then indicated to him that just merely correcting the overcharge in no way acts as a deterrent or disincentive for this occurring again, which did not draw any response from him.

My last words to him before departing were to the effect he had in his handling of the overcharge had negated the two days of goodwill HI had generated before this incident.

Do you think the manger should done more than just corrected the overcharge?