Originally Posted by Jumpgate

I just stayed here earlier this week.

I typically try not to air my grievances on FT but all attempts at reaching this hotel since check out have gone unanswered.

When I arrived around 9 PM I called down and ordered dinner from room service. About an hour later (just after 10) it hadn't yet been delivered so I called Service Express. The phone rang and rang and rang and didn't pick up. I tried again 10 minutes later and the same thing happened - so I just went to bed without eating any dinner.

I've since e-mailed the hotel and also filled out their survey expressing what happened and not a peep.

I'm not looking for $$ or even substantial points, I just want an apology.