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Old Jan 16, 2015 | 6:23 am
  #101  
lighthand
 
Join Date: Jan 2014
Programs: EK - Silver; Accor - Silver; O6 - Gold; BAEC - Silver; Flying Blue; SPG; Krisflyer
Posts: 506
Originally Posted by eternaltransit
Of course - but I don't think EK is pushing up fares because they are forced to, I think it's because they think there is enough business out there that will pay their prices regardless of having a FFP - perhaps they have done an analysis of their customer base and see that their most frequent travellers are booked via corporate TAs (and therefore have little influence in the purchasing decision - it's purely a price/volume thing) and/or that their premium travellers are once a year visiting friends/family travellers, who aren't interested in loyalty schemes either. Thus my point is that EK is competing on offering and trying to extract higher margins out of their fares, through a combination of reducing incremental costs of a pax and by fare inflation.

There are of course many exceptions and many of them are represented on this forum - but to answer your question - the incentives to book EK are targeted at people who have loyalty scheme considerations way down their list of priorities: they are prioritising price, connectivity, schedule and product. If there are a few casualties on the way as part of that shift, then they regard it as a small price to pay (perhaps because they project that there will be a critical mass of carriers now shifting to this kind of program, where margin is rewarded, not frequency/mileage, and so in the end they have to focus on their offering and people will come back to them).
Actually in all the companies I've worked with, the corporate TA's take feedback from travelers seriously. The companies (at least the ones I've worked for) spend extra to fly us Biz class, so that upon touch down we are able to hit the ground running. Hence personnel comfort & preference is considered to a certain extent.

Of course cost savings is always an issue. But as long as difference is not exorbitant, we generally have a say on whom we fly with. Anything more than 5% difference, and it's a no-go. And before anyone say that 5% is minor, my company's employees are required to travel at least 25% of time. Multiply that by about 1000 pax, that adds up to quite a substantial amount over a financial year.
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