Originally Posted by
HikerT
They don't reset the PIN. They reset the fraud block on the PIN. It's a flag that gets set after so many invalid PIN attempts, but sometimes it is improperly set at activation. The only fix is to call and have them reset the flag (even if they tell you the flag is not set).
This is exactly right. I previously attempted to use a MCGC to purchase money orders after having the card rejected a few times by Kate at Walmart. I called and reset the PIN through the automated system. I then talked to a CSR who said that he unlocked the card. That didn't work either, so I had to call back again and got a CSR who removed the fraud block on the card. This was for a US Bancorp Master Card gift card purchased at Kroger.