OK this service in my limited usage has been absurdly poor. I requested a list of ryokan style lodging in Kyoto for a 4 day period.
After 12 hours I got an email that said see attached with no attachment. I immediately responded to notify them.
24 hours later I got an email with a single hotel recommendation that is not a ryokan and is $500+/night.
So does this service always suck or am I getting unlucky?