It doesn't matter, since I still could not load the card, even after setting up the pin by calling the number on the back of the card. I was able to successfully load a metabank VGC just before it at the WM register. Then, I went to load the US Bank VGC, and I got an error "alternate form of payment required."

I even went back, called the number again, verified the balance on the card, and tried to set the pin one more time. No luck, same error once more.

Any ideas??