Originally Posted by
matrixwalker2012
Now of course, if UA served me a coach meal in GF, I'd be pretty disappointed and unhappy with the service, but it wouldn't stop me from booking with UA again if I needed to get somewhere and UA was the most convenient option. If you really want luxury, go book a cruise. Airline flights don't have to be perfect, they just have to be good enough.
I think it must be a very small cohort of customers that book international first class but don't care much about the food, the drink, the IFE, the service, on-time performance / cancellation rate, etc., etc. I know they exist because I read their posts in this forum but the majority have higher expectations.
Originally Posted by matrixwalker
If I had to vote between arriving on time versus waiting for the meals to be catered, I'd vote to leave on time and most pax would do so as well, reasonable flight length obviously.
UA's longhaul reliability record is pretty woeful -- it's not really an either-or choice.
http://www.flyertalk.com/forum/unite...ts-2015-a.html