Is anybody else having serious problems contacting mypoints lately?

I have several transaction from April that I still have not received credit for - Fox.com and Reflect.com - and I have written and sent them the documentation.

I am either not getting any response other than a form email of "wait 20 business days" even though it has been over 60 business days. Or I get a response that the points will be credited in 5 days - which they don't - then they tell me to wait 2 more days because they are entering them in manually - and it has been a week since then and they still haven't posted.
All my purchases have been legitimate (no tupperware $1 GCs).

It seems like in the past three weeks something has gone very wrong there. I have not even gotten my points posted overnight from bonusmail.

Reflect.com points never ever post and I have 7 purchases from them. Not one has posted on time and I have had to send emails to fight for them.

If I wasn't so close (20 points) to the $50 Macy's GC I would probably give up.

Anybody else finding similar responses from them or have any advice?