Originally Posted by calvinoeh

We regret to learn your inconvenience experiences due to deny from enter our Golden Lounge facilities. We agree that it certainly caused unpleasant journey as you were not able to enjoy the facilities. Our check revealed that you were directed to Domestic Lounge by our staff. That is normal practice for our team to suggest passenger the closest lounge to their departure gate. This is to avoid misconnecting and service breakages. For instance, if passenger arriving from an international sector, connecting onto domestic flight, we would suggest passenger to proceed to domestic lounge due to Custom, Immigration and Quarantine (CIQ) requirement. However, we will never insist on this, and we normally advice passenger to leave the lounge before boarding time as stated on passenger boarding pass for CIQ clearance.