My experience is that they still haven't given me movie tickets that I requested in December 2001. They redeposited my points to my account without bothering to tell me, about 6 months ago. Since then, they have never replied to any of my email and never replied to phone messages I've left them.

(The award level for movie tickets at the time was lower than it is now, so I can't just re-request the award. I also don't want to waste my time earning points on such a shonky site to go through this ludicrous procedure again.)

Avoid them like the plague would be my advice.